rad baji's Privacy Policy

1 Introduction and Scope

rad baji is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out how we process personal information collected while you use our website, mobile app and related services ("Platform").

This Policy is an integral part of our Terms and Conditions. By registering on or continuing to use the Platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using the Platform.

This Policy applies only to rad baji's own Platform. Third-party websites and services have their own privacy policies, and rad baji is not responsible for those.

2 Data Collection

2.1 Information You Provide Directly

Information you provide directly when opening an account and at various stages of using the service includes:

• Full name, date of birth and nationality
• Email address and mobile number
• National ID card or passport details for identity verification
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay and bank accounts)
• Messages and information provided when seeking support via live chat or email

2.2 Automatically Collected Information

When you use the Platform, certain information is collected automatically:

• IP address, device type and operating system
• Browser type and language settings
• Session duration, page visit history and click patterns
• Betting and gaming activity logs
• Preference and behavioural data collected via cookies

2.3 Information Received from Third Parties

For identity verification, fraud prevention and payment processing, we may receive supplementary information from trusted third parties. This information is used to improve account security and service quality.

3 Purpose of Data Use

rad baji uses collected information for the following purposes:

• Account management: Registration, verification, login and session management.
• Service delivery: Managing betting, gaming, deposit, withdrawal and bonus-related activities.
• Customer support: Resolving issues and handling complaints via live chat and email.
• Security and fraud prevention: Detecting unusual activity and keeping accounts secure.
• Communication: Sending important updates, security notices and service-related information.
• Service improvement: Analysing user experience to improve Platform functionality.
• Promotional communication: Informing you about relevant offers and bonuses, where you have given consent.

Data is always used for specific purposes and is not used beyond what is necessary.

4 Data Storage and Security

4.1 Security Technology

rad baji uses industry-standard SSL encryption to keep your data secure. Encryption is applied to both data transfer and storage. Our server infrastructure is protected by firewalls and access control systems to prevent unauthorised access.

4.2 Data Retention Period

Data is retained for as long as your account is active and for as long as required to meet applicable legal obligations. Financial transaction records may be kept for a specified period after account closure in accordance with applicable regulations.

4.3 Staff Access

Only authorised staff may access your personal information, and they operate under strict confidentiality agreements. Access to data is logged and reviewed regularly.

5 Sharing Data with Third Parties

rad baji never sells or rents your personal information for commercial purposes. However, necessary information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via payment channels such as bKash, Nagad, Rocket, Upay and bank transfers.
• Gaming software providers: Technical session data may be shared with studios such as Evolution, Pragmatic Play Live, JILI and Spribe for the purpose of operating games.
• Identity verification services: Trusted service providers engaged in the account verification process.
• Legal obligations: When required to comply with court orders, lawful requests from law enforcement agencies or government regulations.
• Fraud prevention: With partner organisations to prevent fraud and maintain Platform integrity.

All third parties with whom we share data are required to comply with strict data protection standards and are bound by agreement with us.

6 Cookies and Tracking

6.1 What Are Cookies

Cookies are small text files that our Platform stores on your device. They help remember your preferences, maintain your session and review service quality.

6.2 Types of Cookies

• Essential cookies: Required for login sessions and security; without these the Platform does not function properly.
• Performance cookies: Used to review page load speed and user experience.
• Functionality cookies: Used to remember language preferences and personalised settings.
• Analytics cookies: Used to analyse Platform usage patterns and identify areas for improvement.

6.3 Cookie Controls

Cookies can be disabled through your browser settings, though this may limit some Platform functionality. Disabling essential cookies may cause issues with login and payments.

7 User Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you and to request a copy.
• Right to rectification: The right to request correction of any inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
• Right to restrict processing: The right to request that processing of your information be temporarily paused in certain circumstances.
• Right to portability: The right to receive data you have provided in a structured format.
• Right to object: The right to object to your information being used for marketing or analytics purposes.

To exercise these rights, contact our customer support team. We will process your request as promptly as possible.

8 Account Deactivation

If you wish to stop using rad baji's Platform, you may apply to close your account through customer support. After the account is closed:

• Active betting or gaming activity will stop.
• Pending transactions will be settled in accordance with applicable rules.
• Financial and identity-related information will be retained for a specified period as required to meet applicable legal obligations.
• Marketing or promotional communications will be stopped immediately.

To learn more about self-exclusion as part of responsible gambling, read our Responsible Gaming section.

9 Child Protection

rad baji's Platform is exclusively for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified during the registration process. If we become aware that an underage person has opened an account, that account will be closed immediately and the associated information will be deleted.

If you believe that an underage person has registered on our Platform, please contact our customer support.

10 Policy Changes

rad baji reserves the right to change or update this privacy policy at any time. Before changes take effect, we will:

• Publish a notice on the Platform.
• Send a notification of important changes to your registered email or mobile number.
• Update the "Last Updated" date at the top of this page.

Continuing to use the Platform after updated policy is published will be considered as your acceptance of the revised policy. We recommend reviewing this page regularly.

For more details about the overall terms of our service, see the Terms and Conditions page.

11 Contact

If you have any questions, comments or data-related requests about this privacy policy, please get in touch. Our customer support team is available in Bengali and English, 24 hours a day, 7 days a week, via live chat and email.

To find out more about us, you can visit the About Us page.